50 Chatbot Examples and Use Cases to build an Enterprise Bot

You can use a chatbot building platform, or you can hire a chatbot development team to consult and help you to create a prototype. Both options are useful and which one to choose depends on the type of chatbot you want, your business needs, money, and time. Chatbots automate this process and give a newbie undivided attention and care. Bots can send new employees all the required guides, and documents they need to go through. In the form of a natural conversation, chatbots can ask new employees questions to fill in different forms and required docs more engagingly.

• Chatbots can help you provide 24/7 customer service for your shoppers hassle-free.
• The platform works with more than 50 languages and can work with third parties.
• By integrating ChatGPT into their systems, businesses can provide personalized and interactive experiences to their customers.
• With a phase wise approach, you can overcome your business challenge in a shorter duration.
• The global chatbot market is expected to reach $1.23 billion by 2025 with a compounding annual growth rate of 24.3%.
• AI isn’t new technology anymore; however, many companies are still learning how it fits into their overall business strategies.

Enterprise chatbots can help because of their consistency, efficiency, and quickness. They can also learn from previous interactions and improve as a result. Unlike human agents, chatbots offer a consistent and reliable customer service experience. More and more businesses are implementing digital solutions in their day-to-day operations. One way that companies are using artificial intelligence (AI) is through enterprise chatbots.

Chatbot Use Cases for Marketing

Ceba can help Commonwealth Bank’s customers with over 200 regular banking tasks such as activating their card, checking account balances, making payments, or getting cardless cash. They may have issues with payments, pending transactions, fraud, or other matters. In the grand scheme of things, this is a good problem for the consumer to have.

The best part is that your agents will have more time to handle complex queries and your customer service queues will shrink in numbers. They communicate with your potential customers on Messenger, send automatic replies to the Instagram story reactions, and interact with your contacts on LinkedIn. You can use chatbots to guide your customers through the marketing funnel, all the way to the purchase. Bots can answer all the arising questions, suggest products, and offer promo codes to enrich your marketing efforts. Chatbots can serve as internal help desk support by getting data from customer conversations and assisting agents with answering shoppers’ queries.

The Best Chatbot Use Cases For Enterprise

Chatbots can help physicians, patients, and nurses with better organization of a patient’s pathway to a healthy life. Nothing can replace a real doctor’s consultation, but virtual assistants can help with medication management and scheduling appointments. They can track the customer journey to find the person’s preferences, interests, and needs. About 80% of customers delete an app purely because they don’t know how to use it.

There is a need and desire to advance America’s healthcare system post-pandemic. This type uses a basic analysis engine that recognizes some keywords, thus adding more interaction than menu/button-based chatbots. Users can interact by entering free text and receive a pre-loaded response based on the keywords identified and understood by the chatbot. This kind of system is good for exercising close control of your brand’s automated messaging.

Cloud Service Models Saas, IaaS, Paas – Choose the Right One for Your Business

The Kustomer dashboard lets you view customer interaction in a chronological view to figure out the bottlenecks of a customer journey. You should be able to engage your customers in a way that they’re obliged to return and buy from you repeatedly. With generative AI, companies can unlock unprecedented levels of innovation, efficiency, speed, and accuracy, creating an unbeatable advantage in today’s hyper-competitive marketplace. With all these features, ChatGPT is a powerful tool that can help copywriters produce high-quality, effective content that drives results. Sentiment analysis is another area where ChatGPT can contribute to marketing to analyze customer behavior from the response. Similarly, you can transform the code’s functionality in another programming language.

Should they need the help of a specialist, OneRemission features the ability for users to consult with an online oncologist 24/7. A chatbot’s innate ability to bust queues and automate frontline patient service tasks makes them a very viable option for the healthcare industry. The healthcare industry is brimming with a countless number of possibilities for chatbots to help physicians, nurses, or their families.

Alexa for Business

It’s obvious that if you don’t know about some of the features that the chatbot provides, you won’t be able to use them. But you would be surprised by the number of businesses that use only the primary features of their chatbot because they don’t know any better. So, if you want to be able to use your bots to the fullest, you need to be aware of all the functionalities. This chatbot use case is all about advising people on their financial health and helping them to make some decisions regarding their investments. The banking chatbot can analyze a customer’s spending habits and offer recommendations based on the collected data. Conversational AI consultations are based on a patient’s previously recorded medical history.

The bots are available 24x7x365, which allows them to initiate the conversation proactively and prevent customers from waiting for long. Read how the company automated billing and subscriptions, streamlined customer service, and delivered remarkable technical support, increasing CSAT dramatically in just six months. The upshot is that much of this will become simpler as the technology matures – and as metadialog.com application providers race to incorporate more of it into their core offerings in an already-integrated fashion. In addition to that, they offer equipment servicing, which is a key revenue stream for them. While the client does not manufacture the cleaning machinery, they do equip them with IoT sensors that transmit performance data and allows the client to automate servicing for their customers.

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They can also help generate leads and sales by helping customers find the right products. And AI chatbots can also boost upselling and cross-selling success through personalized recommendations to online customers. Here are seven of the best chatbot use cases for improving sales and customer service techniques and outcomes. With so much purchasing activity increasingly online, in-store retailers understand that going digital will help them compete with ecommerce businesses. Especially in cases like the COVID-19 pandemic, employing chatbots is a good way to connect to your customers and keep them engaged. For example, companies like furniture retailer Dufresne have brought their showrooms online.

Even with this trend, the outlook toward chatbot implementation still remains a ‘glorified experiment’ just to create a ‘wow’ factor. Without defined chatbot strategy and limited knowledge within enterprises, the present state of the market is both crowded and fragmented with multiple technology options. Within enterprises, today the chatbot requirements are driven by individual business units and IT groups and fulfilled in silos with best-fit technology available for a particular use case. The way to go forward amidst such chaos is to build a strong strategy aligned to the digital transformation journey of the enterprise. Can users take advantage of chatbots on the channel of their choice? You should look for platforms where you can add the chatbots to your website, messaging and mobile applications.

Chatbot for Website: How AI-Powered Technology Can Benefit Your Business

Unless their underlying technology is especially sophisticated, bots typically can’t handle difficult, multi-part questions like a support agent can. Read about our customers from your specific industry and discover unique ways you can use a chatbot to optimize your customer support and engagement. Most enterprises today do not have the skills and infrastructure capabilities to leverage the core technology blocks of ChatGPT themselves. So further work will be needed in the form of mature tools, APIs, etc., that will ease the process of fine-tuning pre-trained LLMs to enterprise specific data and domains.

They will keep recommending products until the shopper is satisfied with the combinations they suggest. What’s more, they offer the option to add their suggested products in the cart from the chatbot interface itself. Those who wish to automate their sales process partially will find the following chatbot use cases quite useful. Your chatbot can fetch previous data and address them by their names when it comes to your returning customers.

Simplify the onboarding process and free up your HRs

Finally, once the price reaches the given threshold, it automatically sends the user a text informing them about the situation. A virtual assistant can help in users creating expense reports, adding line items, adding transactions and approving expense reports. Acropolium delved into the chatbot’s core on the lowest levels and understood the internal standard of its work. Our thorough study allows us to create highly customized modules in any industry. MyTradingHub sought to reduce trader churn and improve user engagement in their training programs.

• Usually, these platforms work in drag`n`drop mode, where there is no programming required, making them easy to use for everyone.
• While this is concerning, 98% of survey participants agreed upon the higher attrition rate and low employee morale due to repetitive and manual IT tasks.
• Look for the capability to test the build of chatbot throughout the development.
• Many solutions charge you per message; the problem with these types of chatbots is that your chatbot bills will be through the roof when you scale.
• Other reports show that chatbot usage as a brand communication channel has grown by 92% since 2019, making it the fastest-growing channel.
• They can also learn from previous interactions and improve as a result.

These free options may lack customization, pose privacy and security concerns, and lack advanced features necessary for specific business requirements. Transform your user experience by designing optimized journeys and personalized experiences based on their interactions & behavior. This eliminated the need to log onto a dashboard, and filter and manipulate the controls to find the data you need. The client can simply ask a query and the bot would analyze all necessary data to give a clear answer. Srijan started working with the client in 2015, collaborating on an application that simplified the development of standardized marketing collaterals.

• In the first phase, you can design a nominal flow where everything goes as per the plan.
• McKinsey’s research shows that organizations have doubled the average number of ways they use AI, up from 1.9 capabilities in 2018 to 3.8 in 2022.
• Let’s take a look at the top 7 benefits of chatbots, and have a better understanding of how they can contribute to your business.
• It used a chatbot to address misunderstandings and concerns about the colonoscopy and encourage more patients to follow through with the procedure.
• Based on customer interactions, chatbots (with machine learning capabilities) organize customer data, develop behavioral analytics reports and build custom profiles, or personas, for each customer.
• Are you planning to build a chatbot for your organization or just here to learn about chatbots?

John can initiate a return of a product, track his shipment, and buy a product via chatbot. Read this article to learn more about what enterprise chatbots are, how they work, how to use them, and what best practices to follow. During unsupervised training, ChatGPT was fed a vast amount of data and left to its own devices to find patterns and make sense of all of it. This mechanism allowed the new generative AI systems to scale up quickly.

Since these tasks are repetitive, service desk pressure mounts every day, resulting in handling the same issue all over again for the lack of visibility. The high volume of repetitive tasks is such that they cause job dissatisfaction and attrition. One in five says that these routine tasks take ten hours on average, which are highly subject to automation. West Jet, for example, has a Facebook chatbot that can book flights by asking the departing and arriving airports and the date.